Collections Information

Facts and statistics about third-party debt collection.

  • In 2010, agencies recovered nearly $54.9 billion in total debt, on which they earned $10.3 billion in commissions. Removing commission amounts from the total debt recovered leaves more than $44.6 billion in debt that agencies returned on a commission basis to creditors and the U.S. economy. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • The collection industry saved the average American household $396 in 2010. This amount represents dollars households would have spent if businesses were forced to raise prices to cover bad debt. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • U.S. collection agencies directly employ approximately 148,300 people in debt collection agencies and support the indirect and induced employment of more than 153,300 individuals in industries that sell goods and services to debt collection agencies and their employees. Considering both the direct and indirect economic impacts of the debt collection industry, the total employment impact on the U.S. is nearly 302,000 jobs with a total payroll impact of $10.1 billion. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • Counting third-party collectors and creditors’ in-house collectors together, the accounts receivable management industry is expected to add 19 percent to staffing rolls between 2006 and 2018. (Source: Bureau of Labor Statistics Occupational Outlook Handbook, 2010-2011 edition.)
  • In 2010, collection agencies had a payroll that included nearly $5.0 billion of direct wage and salary payments to employees of collection agencies as well as $5.1 billion of indirect income paid to employees of businesses in other industries. Combined, these income impacts total $10.1 billion. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • Third-party debt collection agencies made a total of $85 million in charitable contributions in 2011, and industry employees spent approximately 652,000 hours at company-sponsored volunteer activities. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • U.S. debt collection agencies were estimated to directly create $495 million of federal tax, $289 million of state tax and $221 million of local tax, for a combined tax impact of more than $1 billion. (Source: The Impact of Third-Party Debt Collection on the National and State Economies, February 2012.)
  • The Fair Debt Collection Practices Act, the primary federal law regulating third-party collection agencies, was enacted in 1977 with the support of ACA to protect consumers from unfair and abusive collection practices. (Source: A Guide to the Fair Debt Collection Practices Act.)
  • Female collectors outnumber males nearly two-to-one. (Source: 2008 Benchmarking & Agency Operations Survey, ACA International, January 2008.)
  • Annual compensation (including base salary and commissions) for an entry-level, full-time collector on average ranges between $19,000 and $29,100. (Source: ACA’s 2011 Compensation 7 Benefits Survey, March 2011.)

Source: http://www.acainternational.org