Your questions… answered.
We are here to help. Below, you can find answers to many of our most commonly asked questions. Have a question that isn’t covered here? Contact us today, and we’ll get back to you in no time with useful, personalized answers from a real, live person.
There are many advantages to using the services of a collection agency. More often than not, a debtor will cooperate with a collection agency, even if they have not been cooperative with the creditor. This is because most understand that collection agencies may affect their credit history along with employing other methods, such as legal action, to secure payment. The bottom line is that you are busy enough trying to perform your other functions to have to waste time tracking down customers who haven’t paid their bills.
Various factors will determine our fee (i.e. age, type, balance size). Contingency fees ensure that your company is not throwing good money after bad; we are only paid if we are successful. Compare this to other agencies that charge an upfront fee and require you to place a specified number of accounts on a monthly or annual basis. At Armstrong, Knight & Associates, our contracts do not contain any quotas or minimums. Only you know what’s best for your business and when and if accounts should be placed for collections. Call or email us now to discuss how we can provide cost effective solutions to some or all of your delinquent receivable needs.
We take pride in our proven system and our results speak for themselves. We have consistently realized recovery rates that are, in most cases, double the industry average across a broad range of industries and debt types.
As soon as you believe repayment of debt is in doubt. The longer you wait, the less chance there is of the money reaching your hands. If they haven’t responded to your first or second late notice, the best way to ensure you will be paid in the future is to send the account to us. As more time elapses, studies show that it becomes less and less likely that the debt will ever be recovered. Other variables on collectability include, but are not limited to, the type of debt, documentation, balance, and industry. However, the biggest variable that you have control over is the amount of time that has passed since they have become past due. Don’t delay any longer, start getting paid today.
Claims are entered in our collection system immediately and the person responsible for the unpaid debt is notified shortly thereafter both by phone and mail. If we are unable to reach the person, Armstrong, Knight & Associates has a staff that includes actual licensed private investigators that track down the persons responsible for paying this obligation. Your debtor will be found. Then, our proven system includes a phone call campaign along with a letter series. Some debts can be collected within the first few days while others may take longer. Our goal is to get you paid within 90 days.
All payments are immediately deposited into a state-regulated client trust account. The net amount due to your company on payments made, in any single month, are sent to you on the 10th of the following month. However, if a debtor pays you directly in response to Armstrong, Knight & Associates’ campaigns, you must notify us immediately so that proper credit can be given to your customer. We will bill you directly for these fees.
Armstrong, Knight & Associates prides itself in strong relationships with our clients. You will be assigned to an account manager who is always available for any questions or concerns that you may have. We will also update you on our progress with monthly collection reports, which give detail on the collection process.
We will keep detailed and accurate reports regarding all your accounts. Therefore, if accounts continuously refuse to pay us on behalf of you, our representatives will assess whether the situation is worthy of the creditor taking legal action against the debtor. If legal action is appropriate, we will front attorney fees and manage the entire litigation process.
Many people view collection agencies as one step away from mafia hit man, but this is really not the case. We understand that your current past-due account may be your future best client. You can count on us to handle your accounts with respect and integrity while also maximizing the returns your company deserves.